Refund & Exchange Policy
We want you to be completely happy with the products you buy from us.
If you aren’t, please email contact@boardgameset.com within 30 days of receiving your product. Attaching photos is really helpful. We will work to fix any problems, even if it’s just to replace a broken board game piece.
If you still aren’t 100% happy, we’ll provide a 100% refund, including shipping costs.
We have this very forgiving policy because we are a small business that deeply wants its customers to be happy. Please help us continue to serve you to the best of our ability by not abusing our flexibility.
Eligibility
To be eligible for a return, your item must be in the original packaging, unused, and in the same condition that you received it and have a receipt or proof of purchase.
Sale items and gift cards are not eligible for returns.
Occasionally partial refunds are granted in the following scenarios:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refund Confirmation
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item
Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first double check your bank account.
Then contact your credit card company and bank, as it may take some time before your refund is officially posted and processed.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@boardgameset.com.
Custom Orders
Custom orders are only eligible for exchanges due to defects or damage.
